Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair while ensuring availability for all pet parents.
Booking Cancellation
Cancellations must be made in advance to be eligible for a refund or rescheduling. The applicable terms are:
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48 hours or more before booking: Eligible for full refund or free rescheduling
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24–48 hours before booking: Partial refund may be provided
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Less than 24 hours: No refund applicable
No-Show Policy
Failure to show up without prior notice will be treated as a cancellation, and no refund will be issued.
Rescheduling
Bookings can be rescheduled based on availability. Requests should be made at least 24 hours in advance.
Emergency Situations
We understand emergencies may occur. In such cases, please contact us directly, and we will try to accommodate your request wherever possible.
Refund Process
Approved refunds will be processed within a few business days using the original payment method.
Policy Updates
We reserve the right to modify this policy at any time. Changes will be updated on this page.