Privacy Policy

Last Updated: 20/01/2026

At K9INN, we value the trust you place in us—not just with your pets, but with your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide to us through our website and during the booking process.

1. Information We Collect

We collect information necessary to provide safe and reliable care for your pets. This includes:

Personal Information: Name, address, phone number, email address, and emergency contact details.
Pet Information: Veterinary records, vaccination proof, medical history, dietary needs, and behavioral notes.
Payment Information: Billing address and payment details (processed securely through our third-party payment processors; we do not store full credit card numbers).
Visual Data: CCTV footage from our facility and photographs/videos of your pet.

2. How We Use Your Information

We use the collected data for the following purposes:

Service Delivery: To manage bookings, check-ins, and provide personalized care for your dog.
Communication: To send booking confirmations, updates about your pet during their stay, and reminders for upcoming reservations.
Safety & Emergencies: To contact you or your designated vet in case of a medical emergency.
Improvement: To analyze website usage and improve our facility's services.

3. Live Webcam & CCTV Usage

To ensure the safety of all pets and staff, K9INN utilizes video surveillance.

Security: CCTV cameras record activity in common areas and kennels for security and liability purposes.
Live Access (If applicable): If we provide you with access to live webcams to view your pet, this access is strictly for your personal use. You agree not to record, screenshot, or distribute footage that includes other clients or their pets without their consent.
Privacy: Cameras are not placed in areas where there is a reasonable expectation of privacy (e.g., restrooms).

4. Information Sharing

K9INN does not sell or rent your personal information. We may share your data only in the following circumstances:

Veterinary Care: With a veterinarian if your pet requires immediate medical attention.
Service Providers: With trusted third parties who assist us in operating our website or conducting our business (e.g., payment gateways, email services), provided they agree to keep this information confidential.
Legal Compliance: When required by law or to protect the rights, property, or safety of K9INN, our clients, or others.

5. Media & Marketing

With your permission (granted in our Terms & Conditions), we may use photos or videos of your dog playing at K9INN for our social media channels or website. We will never post your personal contact details alongside these images.

6. Cookies

Our website may use "cookies" to enhance your experience (e.g., remembering your login details or booking preferences). You can choose to turn off cookies through your browser settings, though some site features may not function properly.

7. Contact Us

If you have questions regarding this privacy policy or wish to update your information, please contact us.